i really have to find another job. again, we are short staffed, the disappearing new boys have not come back to work, i have another newbie sitting with me who has zero interest in the job - reads her book and sends text messages, has not taken any notes, only asks questions about what's in it for her... the manager is still getting her panties in a bunch because the stats aren't done (like i've had a chance to do them...), there are calls in the queue, we have a new call queue for the airline people and due to a fuck up at the top end of the line, the standard call centre number was printed on the brochure instead of the special number so she cannot contain the calls to the original 5 operators and therefore cannot monitor and report on the number of calls from the people who got the brochure... i don't know if i can face another 3 days of this crap this week...
a real doozy of a tuesday night. session with jt tapped into a lot of other crap and i'm teary & exhausted.
a shitty day all round.
i'm outta here...
