Wednesday, September 29, 2004

still waiting

i managed to be in the city by 7.23am so i went one bus stop further and wandered slowly down martin place but was still there just after 7.30... i found a money machine and then sat in a cafe on york street until it was time to go. i was interviewed by two lovely women. i wasn't too nervous and i think i answered all the questions without rabbitting on too much or making a total goose of myself. i have yet to hear from the agent so i'm just trying to stay calm until i do.

luckily, i put my positive mental attitude on this morning. at 9.30 the call centre backup staff were asked to log on and stay on the phones all day. if the standard of service is not attained this month, the shit will probably hit the fan - it will be the third month in a row... none of the backup staff were very happy but there was not much else we could do. i had to stay positive about it - i figured getting upset would only make it harder for myself. the same thing might happen tomorrow which means another day where our own workload and service standards will suffer... the point has been raised that they should try to maintain the service standard from the beginning of the month, rather than having a panic at the end and expecting us to clean up their mess but it seems to fall on deaf ears. one of the questions at my interview was 'why do you want to leave your current job?'...

bingo with mrs jane tonight - we won nowt but it is always fun.

today's soundtrack:
the runaway found : the veils